Support Desk

At Disprax we understand that prompt and effective support is essential to the long term partnerships with our customers. That is why we offer our customers multiple points of contact for any situations that may arise.

Our Support Desk is staffed by experts who provide customers with access to support via phone, fax, email and an online request form between the hours of 9.00 AM and 5.00 PM Monday to Friday E.S.T. (Excluding Australian and Victorian public holidays). Disprax also offer customers premium level support which is available outside normal business hours.

The Support Desk is divided into two tiers to ensure the prompt resolution of issues.

• Tier one support takes care of the majority of Disprax customer issues and provides immediate answers to general enquiries.
• Tier two support looks after issues that can not be resolved at tier one and require more specialist knowledge and detailed investigation.

Each issue received by Disprax' Support Desk is logged to provide a history of customer issues. This history can be viewed by customers via the customer portal on this website.

Additional services provided by the Support Desk include the installation of TIMMS upgrades and database management.